Terms and conditions

The offer and sale of products, also carried out on the websites www.filippocatarzi.it and www.filippocatarzi.com (hereinafter the Site) are governed by these General Conditions of Sale or, only in the cases provided for by law, by the Consumer Code (Legislative Decree 206/2005), section. II, distance contracts (art. 50/67) and the regulations on electronic commerce (Legislative Decree 70/2003).
The owner of the site is CATARZI FILIPPO Srl with registered office in Italy, in Via dei Colli no. 191 – 50058 Signa (FI), VAT number: 04506940487
For any other legal information relating to Privacy, consult the appropriate section Privacy Policy.
The Customer is required, before forwarding the proprio purchase order, to carefully read these general conditions of sale. The submission of the order-purchase proposal implies full knowledge and express acceptance of both the aforementioned general conditions of sale and what is indicated in the Order Form. Once the online purchase procedure has been concluded, the Customer is required to print and keep these general conditions of sale and the relative order form, which have already been viewed and accepted.
CATARZI FILIPPO may modify, at any time and without notice, the content of the General Conditions by giving notice on the Home Page of the site. The General Conditions published on the site at the time the purchase order is sent by the Customer will apply to the purchase contract.

1. Object
1.1 These General Conditions of Sale concern the sale of products carried out online via an electronic commerce service on the domain www.filippocatarzi.it. The products offered are illustrated in detail in the various sections of the Site, divided into product categories. In consideration of the large number of products made available, their main characteristics and prices (including any additional costs) are clearly indicated directly on the site. The visual representation of the products on the Site, where available, normally corresponds to the photographic image of the products themselves and has the sole purpose of presenting them for sale, without any guarantee or commitment, on the part of CATARZI FILIPPO, regarding the exact correspondence of the image depicted on the Site with the actual product; and with particular regard to its actual dimensions and/or the chromatic aspects of the products. Although CATARZI FILIPPO constantly adopts measures aimed at ensuring that the photographs shown on the Site are faithful reproductions of the original products, including the adoption of every possible technological solution to minimize inaccuracies, therefore, some variations are always possible due to technical characteristics and color resolution characteristics of which the computer you use is equipped. Consequently, the Seller will not be responsible for any inadequacy of the graphic representations of products shown on the Site if due to the aforementioned technical reasons, since such representations have a merely illustrative function. In the event of a difference between the image and the written product sheet, the description on the product sheet always prevails. CATARZI FILIPPO products are handcrafted and therefore any differences in tone, shading, nuances are to be considered the peculiar value and characteristics of the product. 1.2 The products sold on the site can be purchased and delivered exclusively in the countries indicated in the Order Form. Any orders for shipments to be made outside of these countries will be automatically rejected during the order processing procedure.

2. Subjects
2.1 The products are sold directly by the company CATARZI FILIPPO Srl with registered office in Italy, in Via dei Colli n. 191 – 50058 Signa (FI), VAT number: 04506940487 (hereinafter Seller). For any information request, you can contact the eCommerce Department of CATARZI FILIPPO Srl: by email to the following address: info@filippocatarzi.com by telephone at the following address: +39.055.8997406 by post at the following address: Via dei Colli no. 191 – 50058 Signa (FI)
2.2 These General Conditions of Sale disciplinano the offer, forwarding and acceptance of purchase orders for products on www.filippocatarzi.it and not disciplinaon the other hand, the supply of services or the sale of products by subjects other than the Seller is not. Before placing orders and purchasing products and services from parties other than the Seller, we suggest checking their conditions of sale, because the Seller is not responsible for the provision of services by third parties other than the Seller.
2.3 The products are sold to the Customer identified by the data entered when completing and sending the order form in electronic format with simultaneous acceptance of these General Conditions of Sale.
2.4 The product offers on the Site are aimed at adult customers. By placing an order through this website, the Customer guarantees that he is of legal age (18 years) and that he has the legal capacity to enter into binding contracts. 2.5 The Customer is prohibited from entering false and / or invented names, and / or fantasia, in the online order procedure and in the ultariore communications. The Seller reserves the right to legally prosecute any violation and abuse, in the interest and for the protection of all consumers.
2.6 Accepting queste Conditions of Sale, moreover, the Customer exempts the Seller from any liability deriving from the issue of incorrect tax documents due to errors relating to the data provided when entering the online order, the Customer being solely responsible for their correct insertion.

3. Selling through an electronic commerce service
3.1 By online sales contract we mean the distance contract concerning the sale of movable goods (hereinafter Products) stipulated between the Customer and CATARZI FILIPPO, as Seller, in the context of an electronic commerce service organized by the Seller who, for this purpose, uses remote communication technology called the Internet.
3.2 To conclude the purchase contract for one or more Products, the Customer must fill in the order form in electronic format (henceforth Order), send it to the Seller via the Internet following the relative instructions and proceed with the payment in the manner indicated. .
3.3 The Order contains:
• a reference to these General Conditions of Sale;
• information on each Product and its price;
• the clear indication that following acceptance of the order will result in the obligation to pay; the means of payment that can be used;
• the methods of delivery of the Products purchased and the relative shipping and delivery costs;
• a reference to the conditions for exercising the right of withdrawal;
• the methods and times for returning the purchased products.
3.4. The publication of the Products displayed on the Site constitutes a contractual offer and, therefore, the contract is concluded when the Seller receives, electronically, the order form, including the payment referred to in point 5 below, subject to verification of the correctness of the related data.
3.5 Before proceeding with the purchase of the products, the Customer must carefully read the Conditions of Sale and print a copy using the print command and memorize or reproduce a copy.
The Order sent by the Customer, therefore, comporta complete knowledge and full acceptance of these General Conditions.
3.6 The language available to conclude the contract with the Seller is Italian, or, alternatively, English, but the applicable law is always and only Italian.
3.7 Once the contract is concluded, the Seller will take charge of the Order for its evasion.

4. Fulfillment of the Order
4.1 By transmitting the Order via the Internet, the Customer unconditionally accepts and undertakes to observe these General Conditions of Sale in relations with the Seller.
4.2 The correct completion of the contract will be confirmed by CATARZI FILIPPO by means of an email sent to the email address supplied by the Customer, containing the information already contained in the order form (reference to Conditions of Sale, information relating to the essential characteristics of the product and a detailed indication of the price, the means of payment, your right of withdrawal and delivery costs).
4.3 Without prejudice to the possibility, by the Seller, before proceeding with the shipment, to request by e-mail or on the telephone indicatedriore information with reference to the Order sent via the Internet.
4.4 The Seller may not process purchase orders that are incomplete or incorrect or in the event of unavailability of the products after the order has been sent. In these cases, the Seller will inform the Buyer by e-mail within 15 days that the contract is not concluded; at the same time, the sum previously paid at the time of the order will be returned in the same way.
4.5 The Seller undertakes to ship the ordered products to the Customer no later than 20 days from the date of conclusion of the contract.
4.6 Each sale made by the Seller through the online sales service may concern one or more products, limited to the quantities made available on the website.
4.7 CATARZI FILIPPO reserves the right to withdraw from the contract, without any obligation to execute it and with repayment within 15 days of the sum received at the time of the order in the case of orders from a customer with whom a related legal dispute is underway to a previous order. This applies equally to all cases in which CATARZI FILIPPO deems the customer unsuitable, including, by way of example, the case of previous violations of contract conditions for online purchases on the Site or for any other reason.

5. Sales prices
5.1 Unless otherwise indicated in writing, all Product prices and shipping and delivery costs indicated on the website and in the Order are to be considered inclusive of VAT and expressed in Euros. The validity of the prices indicated is always and only that indicated by the website at the time of transmission of the Order through the Internet. Product prices and shipping and delivery costs may vary without prior notice. The Customer must therefore ascertain the final sale price before forwarding the relative Order.
5.2 All Products are shipped directly from Italy. The prices of the Products and the shipping and delivery costs indicated on the website and in the Order, unless otherwise specified, are to be considered not inclusive of any costs associated with customs duties and related taxes, which cannot be calculated in advance, if the shipment takes place. in non-EU countries or in countries where current legislation provides for taxation chargesortation. In this case, the existence of any ulterioThe costs indicated above will be clearly mentioned during the entry and revision of the Order, it being understood that the precise amount of these costs will be communicated by the Carrier to the Customer upon delivery of the products.
5.3 These costs are therefore charged to the Customer and must be paid directly upon delivery of the Products, according to the indications specified in the Order Confirmation.

6. Methods of payment
Payment for the Order must be made when the Order is forwarded. For the payment of the price of the Products and the relative shipping and delivery costs, one of the methods indicated in the order form of the Site must be used, usually Paypal and also by Bank Transferrio – and which are summarized below. 6.1 Paypal
6.1.1 If the Customer has a Paypal account, CATARZI FILIPPO gives the possibility to make payments directly using the email and relative password with which the Customer is registered on www.paypal.com.
6.1.2 If the Customer DOES NOT have a Paypal account, he can still proceed with the payment through the Paypal system using both credit cards and prepaid cards (for example, PostePay) without any additional charge on the cost of the product and shipping.
6.2 Other forms of payment.
6.2.1. only in special cases and with exclusive reference to orders not placed on the CATARZI FILIPPO Site may grant furtherriore payment methods such as:
6.2.2. Bank transferrio. In this case, the Customer can pay the Order quicklyida and safe, even using home banking, through the prop payment platformrio credit institution and with the amount debited directly from the current account.
6.3 At no time during the purchase procedure is CATARZI FILIPPO able to know the information relating to the credit card (for example, the credit card number or its expiry date) transmitted via a secure connection using an encrypted protocol directly to the website of the entity that manages the electronic payment (bank institutionrio or to Paypal). No computer archive of the Seller will keep such data.
6.4 In no case can the Seller therefore be held responsible for any fraudulent and improper use of credit and prepaid cards by third parties.

7. Shipping and delivery of products
7.1 Each shipment contains:
• the products / products ordered;
• the relative transport document / receipt;
• any accompanying documentation required based on the country of dispatch
• any information and marketing material.
7.2 The delivery of the Products purchased through the Seller's website will be carried out at the Customer's home. The products purchased saranno delivered by the courier identified by the Seller to the shipping address indicated by the Customer on the Order.
7.3 Upon receipt of the goods to the proprio domicile, the Customer must verify the integrity of colli at the time of delivery by the courier. In the event of anomalies, the Customer must have the same detected and noted down exactly by the courier and reject the delivery. Otherwise, the possibility of asserting your rights in this regard will cease to exist.
7.4 Where the intendedrio if absent, he will have to contact the courier directly through the notice that the courier will leave at the delivery address. In any case, CATARZI FILIPPO will not be responsible for any additional shipping costs or for any ritardi in the delivery, just as the Seller cannot be objected in any way to the subsequent non-collection of the goods having the same fulfilled his obligation with the delivery to the shipping address indicated by the Customer.

8. Right of withdrawal
8.1 Only if the Customer who enters into the contract is a Consumer (meaning by this definition any natural person who acts on the site for purposes unrelated to any entrepreneurial or professional activity carried out), will he have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, communicating it to the Seller within fourteen (14) days, starting from the day on which the Customer or a third party, designated by the Customer and other than the Carrier, acquires physical possession of the goods (or of the last good in case of multiple goods ordered by the Customer with a single order). The deadline is considered respected if the Customer sends back the goods before the expiry of the fourteenth day. As required by current legislation, the right of withdrawal is excluded and therefore cannot be exercised in the event that the purchased products have been customized at the explicit request of the Customer at the time of placing the Order.
8.2 To exercise the right of withdrawal, the Customer has the following possibilities:
8.2.1 send an email to info@filippocatarzi.com within 14 (fourteen) days from the day of receipt of the Product by communicating the desire to withdraw from the contract, indicating which Products will be returned.
8.2.2 As an alternative to the above, you may also submit any other explicit declaration of the will to exercise the right of withdrawal. 8.3 The right of withdrawal is subject to the following conditions:
• the returned Products must be sent to the Seller's address (in Via dei Colli no. 191 – 50058 Signa FI – Italy) using the same courier who delivered them, in their entirety and not on parts or components of them even in the case of kits;
• the returned Products must not have been used, worn, washed or damaged;
• the returned Products must be returned in their original packaging;
• the identification tag of the Products and the label must not have been removed;
• the returned Products must be sent to the Seller in a single shipment. The Seller reserves the right not to accept Products of the same Order returned and shipped at different times;
• the returned Products must be delivered to the courier within fourteen (14) days from the date you received the products;
• in the event that the Seller, against the purchase of a specific package of Products, offers the possibility of purchasing them at a lower priceriocompared to what would normally be practiced by purchasing them individually (e.g. promotions), the right of withdrawal can also be exercised with the return of only some of the products purchased: in this case the price will be recalculated taking as reference the price normally charged for the purchase of a single product. In all other cases (e.g. combined sales, prize operations, etc.) the right of withdrawal can only be exercised with the return of all the Products purchased, thus excluding any partial exclusion.
8.4 If the right of withdrawal is exercised in accordance with the previous conditions (paragraph 8.3), the Seller is required to reimburse the sums paid by the customer no later than 14 days from the day on which the same was informed of the Consumer's decision to exercise the right of withdrawal, provided that the Seller has already received the return of the goods or that the Customer provides the Seller with proof of having already shipped the goods. The Seller will use the same payment method used for the initial transaction for the re-credit, unless the Customer explicitly asks the Seller to use a different method and the latter agrees to it. By way of example and not limited to, the reimbursement methods that can be used are the following: re-credit on the credit card or PayPal account, transfer to the current account, etc.
8.5 In case of withdrawal the only costs charged to the Customer restewill be the initial shipment of the order of the products purchased. All other expenses saranno reimbursed by the Seller, including the costs of delivery of the goods returned following the exercise of the right of withdrawal (with the exception of the additional costs deriving from the possible choice of the Customer to use a different and more expensive delivery method than the standard type of delivery offered by the Seller).
8.6 CATARZI FILIPPO also undertakes to bear the initial shipping costs of the Products exclusively in the event of damage to them due to transport or errors in shipping by the Seller. In this case, the Seller will send an express courier to collect the Product at the address indicated.
8.7 For the return, the Customer must exclusively use the Courier indicated and used by the Seller for delivery: in this way, he will not have to pay the costs incurred by him for returning the purchased products because this payment will be made on his behalf. , directly from the Seller. Subsequently, the Seller, except for the provisions of point 8.7 above and for cases of product defect return, will deduct from the refund due a lump sum equal to the cost previously incurred for shipping and delivery to the Customer's home of the purchased products. or the shipping costs normally foreseen for the country of delivery. Furthermore, from the moment of delivery of the purchased products to the shipper, the Seller exempts the Customer from any responsibility in case of loss or damage of the products during transport.
8.8 In the event of exercising the right of withdrawal without complying with the methods indicated above (e.g. beyond the 14 days established by law), the Seller reserves the right to return the purchased Products again, also charging the lastriore shipping costs.
8.9 The right of withdrawal as already mentioned - cannot be exercised in the case of customized products upon your explicit request at the time of placing the Order.

9. Warranty of non-compliant products
9.1 The Seller is responsible for any defect in the products made and sold by him, including through the Site, including the non-conformity of the items with the products ordered, in accordance with the provisions of Italian law.
9.2 If the Customer has entered into the contract as a Consumer (meaning by this definition any natural person who acts on the site for purposes unrelated to any entrepreneurial or professional activity carried out), this guarantee is validida provided that all the following conditions are met:
• the defect occurs within 24 months from the date of delivery of the products;
• the Customer presents a formal complaint regarding the defects within a maximum of 2 months from the date on which the defect was recognized by the latter;
9.3 In particular, in the event of non-compliance, the Customer who has entered into the contract as a Consumer will have the right to obtain the restoration of the conformity of the products without charge, by repair or replacement, or to obtain an appropriate price reduction or termination of the contract relating to the disputed goods and the consequent return of the price.
9.4 All return costs for defective products saranot incurred by the Seller.

10. Contacts
For any request for information, the CATARZI FILIPPO eCommerce team is at your disposal and can be contacted at the following email info@filippocatarzi.com or at the following address: Via dei Colli no. 191 – 50058 Signa (FI), Italy.

11. Communications to the customer
The Customer acknowledges, accepts and gives his consent to the fact that all communications, notifications, attestations, information, reports and in any case any documentation on the operations performed, referring to the purchase of the Products, will be sent to the e-mail address indicated at when ordering, with the possibility of downloading the information on a durable medium in the manner and within the limits provided by the Site.

12. Privacy
The Customer can obtain information on how personal data are processed by accessing the Privacy Policy Section.

13. Applicable law, dispute resolution and competent court
These General Conditions of Sale are governed bylinayou by Italian law e saranno interpreted on the basis of it, without prejudice to any other prevailing mandatory rule of the Customer's country of habitual residence. Consequently, the interpretation, execution and resolution of the General Conditions of Sale are subject exclusively to Italian law and any disputes inherent and / or consequent to them must be resolved exclusively by the Italian judicial authority. In particular, if the Customer qualifies as a Consumer, any disputes must be resolved by the court of the place of domicile or residence of the same according to the applicable law or, at the choice of the consumer in case of action taken by the consumer himself, by the Court. from Florence. If, on the other hand, the Customer acts in the exercise of his business, commercial, craft or professional activity, the parties consensually establish the exclusive jurisdiction of the Court of Florence.

14. Modification and update
The Seller can apportare changes or amendments to these General Conditions of Sale at any time. Therefore, the Customer will be required to accept only the General Conditions of Sale in force at the time of the relative purchase. The new General Conditions of Sale saranot effective from the date of publication on the website www.catarzi1910.it and in relation to purchase orders submitted after that date